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Choice of energy supplier

In Norway, we have an open energy market. This means that the customers are free to choose energy supplier.

Choice of contract
Most energy suppliers offer their customers three contract alternatives:

Fixed price contract
A fixed price contract will secure the customer energy at an agreed rate over a period of 1–3 years. This type of contract is suitable for customers who prefer a predictable rate. This arrangement can be compared with fixed interest on a bank loan.

Market price contract
A market price contract (spot price) gives a price equal to the existing price on the short-term market on the Nord Pool power exchange, plus an add-on.

Variable price contract
A variable contract may be considered a cross between fixed price and market price.

The price will be fixed for a period of time, but in the long run it will follow the price fluctuations in the market.

How to change energy supplier
Detailed price information for all Norwegian energy suppliers is available at
https://www.strompris.no or by contacting the supplier directly. Telephone numbers and e-mail addresses to be found in our summary of Energy suppliers at Agder Energi Nett

To change energy supplier, the following information is required: 
• Metering point ID
• National identity number / enterprise number
• Name and postal address
• Location and invoicing address if different from the postal address.

This information is available on the invoice, in the letter confirming the transmission tariff agreement or by contacting our customer service centre at tel. no. 38607272 or e-mail kundesenter.nett@ae.no

When all the required information is gathered, your may enter into an agreement with an energy supplier. The energy supplier is responsible for notifying the network company of the change. The supplier change becomes effective one week after this notification.

It is generally not necessary to terminate the agreement with your previous energy supplier, as this is effectuated when the network company notifies the previous supplier about the change.

Do I have to read the meter?
Meter reading is a requirement when changing energy supplier. It is the meter condition which forms the basis of correct invoicing. If the network company does not receive your meter reading, the change of supplier will be rejected. Read more about how to report the meter condition at Meter reading

Is it possible to choose distributor?
The customers may not choose which distributor to use. The reason for this is that the transmission network is operated as a monopoly. Consequently, energy customers in Agder automatically become customers of Agder Energi Nett, which owns the distribution network in the Agder region.

The Norwegian Water Resources and Energy Directorate regulates the distribution companies financially through the stipulation of annual revenue frameworks. Those frameworks impose an upper limit on the price the companies may charge on the transmission of electrical power. The purpose of the regulation is to operate, utilise and develop the energy transmission network in a socially rational and efficient manner.